I really enjoy flying on your airline. Your 3-hour non-stop flight from Orlando to Manchester is my favorite and your other destinations have always fit my travel plans. I find your crew exceptional and I really enjoy your open seating concept. I also am thrilled I have not paid for a ticket on your airline in 5 years because of the generosity of your pilots who I can call my friends and family. I do however have a few things I'd like to point out that you could change on my future flights.
First, I would ask that you do not tell me that the engine that starts the jets has quit working. Second, I also ask that you do not use the term "de-ice" and "plane" in the same sentence while I watch a convoy of 6 plow trucks pass my window and third, I ask that you please do not tell me that we have a "killer headwind" and my 3 hour flight will take 4 hours. May I suggest free shots of some "warming liquid" around the 2.5 hour mark to lighten the mood and ease the extended flight.